Occ. Code 8925200
BODY REPAIR INSPECTOR, GRADE 16
New York State Department of Civil Service
BRIEF DESCRIPTION OF CLASS
Positions in this class investigate consumer complaints involving body repair and other automotive services regulated by the New York State Vehicle and Traffic Law and the Motor Vehicle Commissioner's Rules and Regulations. Incumbents conduct field investigations and audits of automotive facilities including inspection stations, repair shops, dealers, transporters, dismantlers, salvage pools, itinerant vehicle collectors, mobile car crushers, scrap processors and vehicle rebuilders to ensure compliance with applicable laws, rules and regulations. These positions are found only in the Department of Motor Vehicles.
BODY REPAIR INSPECTOR: full performance level; non-supervisory; reviews and resolves consumer complaints primarily involving body repair services; inspects body repair shops for licensure compliance.
Automotive Facilities Inspectors investigate and seek resolution of consumer complaints involving automotive services and periodically inspect service providers for licensure compliance.
Motor Vehicle Inspectors examine buses and other motor vehicles that transport passengers for hire to determine operating condition and assure the safety of school children and the traveling public.
Under the general supervision of a Senior Automotive Facilities Inspector
- Investigates consumer complaints involving non-quality repair work, improper inspections, unauthorized work, fraudulent repair, inadequate working condition of vehicle at time of sale, overcharging, improper diagnosis and other deceptive practices.
- Writes physical damage reports; analyzes and deciphers insurance company vehicle damage estimates.
- Prepares narrative case reports that summarize the findings and recommendations for all investigations.
- Appraises the financial losses consumers suffer and recommends the amount of restitution to be made.
- Assists in resolving complex questions regarding the responsibility of the dealer to the consumer in the process of registering and titling rebuilt or impounded vehicles.
- Participates in resolving a wide variety of cases involving allegations of fraud.
- Determines if service providers follow proper repair procedures that often involve the use of computerized or electronic diagnostic equipment.
- Conducts reviews of registered, licensed or certified automotive facilities or individuals to determine if all information required by law or regulation has been disclosed as prescribed; makes subsequent recommendations, generates narrative reports, and testifies at hearings if necessary.
- Investigates customer appeals of emission inspection waiver denials due to unsatisfactory repair work, and resolves ensuing disputes.
- Serves suspension and revocation orders issued by the Commissioner of Motor Vehicles against automotive facilities.
- Serves subpoenas and civil penalty orders and serves as an expert witness in civil court.
- Provides technical advice and training to Department of Motor Vehicles personnel as required.
- Conducts vehicle inspection certification classes for individuals wishing to become certified by the Department.
- Serves as liaison to various industry, consumer and public interest groups; addresses various groups regarding vehicle safety programs.
Open Competitive: five years of experience in automotive body repair, gained within the last ten years.
Candidates with three years of this experience may compete for appointment to Body Repair Inspector Trainee. Following the satisfactory completion of a two-year traineeship, trainees will advance to the title of Body Repair Inspector.
1. Experience as a field investigator or as an appraiser, adjuster or estimator for automotive body repair may be substituted for up to two years of the required experience.
2. Satisfactory completion of a trade, vocational or industry-sponsored school in automotive body repair may be substituted for up to two years of the required experience on the basis of one hour of vocational schooling equaling two hours of work experience.
3. College coursework in automotive body repair work may be substituted for up to four years of the required experience for the full performance level and up to two years for the trainee level on the basis of 15 semester credit hours equaling six months of work experience.
4. Any combination of substitutions cannot exceed four years for the full performance level or two years for the trainee level.
NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.