Occ. Code 8934100

                                                                                               

 

                             

 

MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 1, GRADE 11

8934100

MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 2, GRADE 14

8934200

MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 3, GRADE 18

8934300

SUPERVISOR OF CONSUMER AND FACILITY SERVICES,

GRADE 23

8934500

 

 

New York State Department of Civil Service

 

Classification Standard

 

BRIEF DESCRIPTION OF CLASS SERIES

 

            Positions in this title series attempt to resolve consumer complaints regarding the activities, work practices, and fees charged by businesses regulated by the Department of Motor Vehicles, such as licensed inspection stations; repair shops, automobile dealers or transporters; all-terrain vehicle, boat, and snowmobile dealers; dismantlers; other junk and salvage facilities; and certified inspectors.  These positions determine if violations of the New York State Vehicle and Traffic Law and/or the Motor Vehicle Commissioners Rules and Regulations have occurred and mediate between complainants and involved automotive facilities.  Positions in this title series exist only in the Department of Motor Vehicles (DMV).  

 

DISTINGUISHING CHARACTERISTICS

 

MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 1:  performance level; responds to consumer complaints; gathers and reviews pertinent information; and attempts to resolve the issues through correspondence and personal conversations or refers the complainants to the appropriate jurisdiction.

 

MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 2:  first supervisory level; provides administrative and technical supervision to approximately eight Motor Vehicle Consumer Services Representatives 1 and supporting clerical staff; and resolves the more difficult cases.


 

MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 3:  second supervisory level; oversees administrative hearing and enforcement order activities; consults with Consumer Service management regarding budget and personnel needs, procedural changes, and program coordination; and resolves the most difficult and sensitive referral cases.

 

SUPERVISOR OF CONSUMER AND FACILITY SERVICES:  one position class; managerial level; plans and coordinates the work activities of subordinate staff; sets priorities for the Consumer Services and Facilities Services Bureau; and prepares budget justifications and personnel requests.

 

ILLUSTRATIVE DUTIES

 

MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 1

 

Under the general supervision of a Motor Vehicle Consumer Services Representative 2:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 2

 

Under the general supervision of a Motor Vehicle Consumer Services Representative 3:

 

 

 

 

 

 

 

 

 

 

 

MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 3

 

            Under the general supervision of the Supervisor of Consumer and Facility Services:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SUPERVISOR OF CONSUMER AND FACILITY SERVICES

 

Under the general direction of a Motor Vehicle Program Manager 4:

 

 

 

 

Analyzes issues that develop in the application of laws, rules, and regulations within the program and confers with experts both in and outside DMV, as well as affected parties, in drafting recommendations for modifications in laws, rules, and regulations.  

 

 

 

 

 

 

MINIMUM QUALIFICATIONS

 

            MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 1

 

Promotion:  One year of permanent competitive service in a position allocated to Grade 6 or higher.

 

            MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 2

 

Promotion:  One year of permanent competitive service as a Motor Vehicle Consumer Services Representative 1.

 

            MOTOR VEHICLE CONSUMER SERVICES REPRESENTATIVE 3

 

Promotion:  One year of permanent competitive service as a Motor Vehicle Consumer Services Representative 2; OR two years of permanent competitive service as a Motor Vehicle Consumer Services Representative 1.

 

            SUPERVISOR CONSUMER AND FACILITY SERVICES

 

Promotion:  One year of permanent competitive service as a Motor Vehicle Consumer Services Representative 3; OR one year of permanent competitive service in a position allocated to Grade 18 or higher; OR two years of permanent competitive service as a Motor Vehicle Consumer Services Representative 2.

 

 

Date:  10/06

 

NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications are those, which were required for appointment at the time the Classification Standard was written.