Occ. Code  8970800

                                                                                                                                                                                                                                     

DRIVER IMPROVEMENT EXAMINER, GRADE 11

8970800

SUPERVISING DRIVER IMPROVEMENT EXAMINER, GRADE 14

8970825

HEAD DRIVER IMPROVEMENT EXAMINER, GRADE 18

8970850

CHIEF DRIVER IMPROVEMENT EXAMINER, GRADE 23

8970875

                                                                   

New York State Department of Civil Service

 

Classification Standard

 

BRIEF DESCRIPTION OF CLASS SERIES

 

Driver Improvement Examiners review and evaluate court documents and related materials to issue license suspensions, revocations, cancellations and restorations under the provisions of the NYS Vehicle and Traffic Law (VTL) and DMV Commissioners Rules and Regulations.  Incumbents make determinations on applications that reflect a poor driving history, criminal record or certain physical or mental limitations. They also evaluate and act on various documents received relative to special requirements for new bus drivers and hazardous materials drivers under Article 9 of the VTL and the Commissioners Regulations.  Positions in this series exist only in the Department of Motor Vehicles.

 

DISTINGUISHING CHARACTERISTICS

 

DRIVER IMPROVEMENT EXAMINER:  entry level; reviews and evaluates driver case records and documents, as well as license applications, and applies  rules set forth in the VTL and DMV Commissioners Rules and Regulations.

 

SUPERVISING DRIVER IMPROVEMENT EXAMINER:  first supervisory level; supervises up to three units of Driver Improvement Examiners and supporting clerical staff; compiles and organizes data and prepares reports.

 

HEAD DRIVER IMPROVEMENT EXAMINER:  second supervisory level; acts as administrative supervisor over a Driver Improvement Section consisting of six Driver Improvement Units or the Program Oversight Unit of Driver Program Regulation.

 

CHIEF DRIVER IMPROVEMENT EXAMINER:  third supervisory level; directs and supervises the Driver Improvement Bureau or the Program Oversight Unit of Driver Program Regulation; plans and coordinates the activities of subordinate Driver Improvement Examiners and sets priorities based on program needs.

 

 

 

ILLUSTRATIVE DUTIES

 

            DRIVER IMPROVEMENT EXAMINER

 

Under the general direction of a Supervising Driver Improvement Examiner or higher level supervisor:

 

§         Reviews and evaluates non-routine license applications; analyzes the driving record or criminal history and approves or denies the application.

 

§         Reviews computer generated license suspension or revocation orders from courts; and determines a drivers eligibility for a conditional or restricted license and monitors those conditions.  Advises court of any inconsistencies between court order and VTL and Commissioners Regulations.

 

§         Reviews accident reports that indicate the motorist had lost consciousness, suffered a seizure or heart attack, or has a disability and issues appropriate suspensions, revocations or cancellations.

 

§         Prepares suspension and revocation orders, as well as rescissions of suspension and revocation orders.

 

§         Reviews non-routine bus driver, driving school, driving school instructor, 19-A certified examiner and escort vehicle driver applications and resolves processing issues.

 

§         Reviews confidential criminal histories from the Division of Criminal Justice Services and the FBI to determine if the history contains any conviction that would disqualify the school bus driver or hazardous materials driver; and disqualifies applicants when appropriate.

 

§         Replies to oral, written or face-to-face inquiries from motorists, attorneys, rehabilitation agencies, driver program regulated entities, and law enforcement agencies regarding individual case records and various department programs and procedures.

 

§         Prepares charges for administrative hearings from documentation received; prepares a waiver of hearing offer if appropriate; and testifies at hearings on behalf of the Department.

 

§         Interviews relevant parties regarding administrative actions taken against drivers; meets frequently with the public, attorneys, legislators, police agencies, etc., to resolve problems and present the Departments position on various actions or to explain provisions of the VTL and the Commissioners Regulations.

 

§         Maintains manual and automated program records.

 

SUPERVISING DRIVER IMPROVEMENT EXAMINER

 

Under the general supervision of a Head Driver Improvement Examiner or higher level supervisor:

 

§         Organizes and distributes work to the units; coordinates the transfer of work between units to maintain production standards; and takes effective remedial action to prevent or eliminate backlogs and other unsatisfactory work conditions.

 

§         Trains new Driver Improvement Examiners in all aspects of work, providing remediation when necessary; trains all Examiners when new programs, policies and procedures are implemented.

 

§         Interprets and clarifies procedures; and provides direction and guidance to subordinates.

 

§         Provides technical assistance and guidance to staff in reviewing and disposing complex cases, developing specific answers for their resolution and referring the most complex cases for higher supervisory review and administrative action.

 

§         Analyzes individual production records and evaluates employee performance, spot-checking completed cases for accuracy and completeness.

 

§         Prepares periodic production reports; compiles and organizes data for operating and management reports.

 

HEAD DRIVER IMPROVEMENT EXAMINER 

 

Under the general direction of a Chief Driver Improvement Examiner or higher level supervisor:

 

§         Monitors the work of the units to ensure that final determinations are proper, supported by necessary documentation and correspondence, and appropriate to the relevant factors.

 

§         Resolves extremely complex or sensitive cases, providing guidance to subordinates regarding these cases.

 

§         Advises and assists lower level Driver Improvement Examiners in the resolution of problems, establishment of priorities, modification of procedures, and improvement of operational relationships.

 

§         Recommends training programs and assists in their design and implementation; ensures that subordinates receive adequate training.

 

§         Assists in developing and preparing budgets; prepares and analyzes periodic production reports.

 

§         Plans, schedules and speaks at meetings and seminars throughout the State to explain and encourage compliance with the Vehicle and Safety Law (Article 19A).

 

§         Assists Field Operations staff with audits and investigations; documents violations that are discovered and prepares charges, referring serious cases to the Division of Field Investigations.

 

§         In response to subpoenas, gives testimony in court on DMV policies and procedures.

 

CHIEF DRIVER IMPROVEMENT EXAMINER

 

Under the general direction of a Motor Vehicle Program Manager 1:

 

§         Directs and supervises the activities and operations of a Bureau, assuming full responsibility for both operational and administrative management.

 

§         Develops and maintains quality and production controls; ensures that systems and procedures are adequate and function properly; initiates changes as warranted; reviews backlogs, workloads and revises priorities as needed to accommodate division needs.

 

§         Ensures that determinations made by subordinates conform to the mandates and structure of the VTL and they accurately reflect the Commissioners policies; investigates and responds to complaints regarding determinations made by staff.

 

§         Reviews extremely complex, unusual or sensitive adjudication problems; adjudicates those cases for which either no parameters or new parameters exist, or for which new policy interpretations must be developed.

 

§         Makes independent decisions in cases involving unique situations within a framework of statutory requirements and administrative policy.

 

§         Speaks at meetings of interested groups, such as magistrates and probation officers, to explain the relevant laws and Department procedures.

 

§         Testifies in court regarding DMV policies and procedures.

 

§         Plans and prepares the Bureaus budget requests and reviews and analyzes bureau operating reports.

 

COMMUNICATION

 

Driver Improvement Examiners frequently deal with the public, attorneys, legislators, police agencies and other State agencies either by phone, in person or in writing to convey determinations, resolve problems regarding individual case records, explain provisions of the VTL and the Commissioners Regulations, and provide advice regarding courses of action.  They may conduct personal interviews in regard to individual case records and/or Department programs. They maintain frequent contact with field office employees regarding driver improvement and regulation matters.

 

MINIMUM QUALIFICATIONS

 

            DRIVER IMPROVEMENT EXAMINER

 

Promotion:  one year of permanent competitive service in a position allocated to Grade 5 or higher.

 

            SUPERVISING DRIVER IMPROVEMENT EXAMINER

 

Promotion:  one year of permanent competitive service as a Driver Improvement Examiner.

 

            HEAD DRIVER IMPROVEMENT EXAMINER

 

Promotion:   A. one year of permanent competitive service as a Supervising Driver Improvement Examiner or B. two years as a Driver Improvement Examiner.

 

 

CHIEF DRIVER IMPROVEMENT EXAMINER

 

Promotion:   A. one year of permanent competitive service as a Head Driver Improvement Examiner or B. two years as a Supervising Driver Improvement Examiner.

 

 

Date:  6/09

 

 

NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications are those which were required for appointment at the time the Classification Standard was written.