Tentative Classification Standards issued by the Division of Classification & Compensation are shared with the operating agencies of State government for their consideration and comment. Accordingly, this document that you are viewing is subject to change and will be issued in final form at the completion of the review period.


Occ. Code 2265200



          SPECIALIST, GRADE 20        


New York State Department of Civil Service


Classification Standard




            Positions in this class serve as liaison between the Hospital and the community, between the patients and the Hospital, and between the political members of the community and the Hospital.  The incumbent informs the public of programs and services available at Helen Hayes Hospital to promote Hospital utilization.  Further, the subject position is responsible for handling all consumer complaints and managing the Hospitals relationship with the media through use of local newspapers and radio stations.


            This position is classified only for Helen Hayes Hospital.





            Rehabilitation Hospital Relations Specialist: full performance; nurture community relations with the Hospital in hopes of increasing referrals, enhancing functional capacity of Hospital services and managing media relations with local outlets; represent Helen Hayes Hospital on various community boards. 




Nurture Hospitals relation with Immediate Community.


  • Plan, arrange, set-up, and man Helen Hayes Hospital informational booths at various locations (including blood pressure screening offered freely to the public).
  • Make arrangements for community groups to have meetings at the hospital.
  • Travel to local hospitals, speaking to Social Workers, Discharge Planners, etc., about Helen Hayes Hospital programs and services.
  • Speak to various community groups (Rotary, Lions Club, etc.) about programs and services offered by Helen Hayes Hospital.
  • Represent Helen Hayes Hospital on local community boards.
  • Accept donations of various equipment, books, toys, candy, plants, etc.
  • Serve as liaison between politicians and the Hospital.


Facilitate the Hospitals consumer care.


  • Work with staff to plan for the development of hospital-based community support groups (Stroke Club, Head Injury Association, etc.).
  • Speak to nursing students on Accessibility and the Disabled in the Community.
  • Attend and represent the Hospital at various dedications and open houses.
  • Receive, investigate and write up patient complaints.
  • Attend various Hospital committee meetings (Medical Records, Quality Assurance, Patient Care Committee, etc.).
  • Work on various Hospital-sponsored activities, such as the Classic Race, anniversary dinners, staff fund raising picnic, etc.
  • Work with staff on the printing of various materials.




Open Competitive:  This position requires a degree in a patient care field (including nursing associates or bachelors in other related health fields), plus five years of experience dealing with patient and community relations in an administrative role specifically involved in dealing with outside community agencies and/or investigating patient/client complaint.


Date:  3/10


NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.