Occ. Code 7930200
CORRECTIONAL INDUSTRIES INSTALLATION AND
REPAIR TECHNICIAN, GRADE 12
New
York State Department of Civil Service
Classification
Standard
BRIEF DESCRIPTION OF CLASS
Correctional Industries Installation and
Repair Technicians install, repair, service, and sell/improve Corcraft products
used throughout the State. Incumbents work directly with staff from Corcraft,
Central Office, and correctional facilities, and may supervise others (i.e.,
State employees, contract employees, and inmates) in the performance of such
duties.
These positions are only classified at
the Department of Corrections and Community Supervision (DOCCS).
DISTINGUISHING CHARACTERISTICS
CORRECTIONAL INDUSTRIES INSTALLATION AND
REPAIR TECHNICIAN: non-competitive;
function as a direct liaison and manual worker with regard to the use,
dissemination, and function of Corcraft products.
RELATED CLASSES
The Supervisor Installation and Repair
is responsible for the management, coordination, and supervision of all
Installation and Repair activities of Corcraft products. The incumbent
oversees Correctional Industries Installation and Repair Technicians and work
release inmate laborers.
ILLUSTRATIVE DUTIES
Installs
Corcraft products.
- Interacts
with customers and other Central Office staff, to determine installation
job schedules.
- Measures
area of installation site, allowing for fixtures, obstructions, etc.
- Determines
most suitable type of product for customer needs.
- Draws
product to scale on a blueprint.
- Formalizes
product cost, including installation charges.
- Supervises
and assists other staff and/or inmates in the delivery and placement of
products at a job site.
- Supervises
civilians and/or inmates in the installation of Corcraft products.
- Measures
and draws plans for and install filler strips to achieve finished
appearance.
- Maintains
records of installation.
Repairs
Corcraft products.
- Interacts
with customers and other staff to determine repair schedules.
- Travels
to job sites to investigate complaints.
- Makes
on site determinations as to whether products should be repaired or
replaced and recommend action to customers and supervisors.
- Prepares
necessary paperwork when damaged goods must be replaced and coordinates
with manufacturing facility, Central Office, Distribution Center, and
purchaser for pick-up and replacement of damaged goods.
- Performs
on-site repairs when possible.
- Arranges
with manufacturing facility to have parts made which are necessary for
repairing damaged goods.
- Discusses
with customers any questions or problems which a customer might have to
ensure customer satisfaction.
- Maintains
records of repairs.
Services
all Corcraft products.
- Contacts
customers to ensure products are in proper working condition.
- Maintains
products when contacted by a customer.
- Interacts
with supervisors and customers to arrange schedule for service.
- Maintains
records of services provided to customers.
- Interacts
with customers via telephone and resolve any problems or questions that
customers might have.
- Refers
customers to supervisors for resolution of issues.
Sells
and improves Corcraft products, and performs special projects when needed.
- Stays
abreast of new products, changes in products, prices, descriptions, sales
techniques, etc. to assist in the sales and improvement of Corcraft
products.
- In
the course of making repairs, installations and/or servicing Corcraft
products, note any weaknesses or defects in products and make
recommendations to improve such products.
- During
the course of servicing, repairing, or installing Corcraft products,
suggest to customers additional or new products which they might need and
take orders, or for major orders, interact with sales staff by putting
them in touch with potential customers.
May
supervise others in the installation and repair of Corcraft products.
- Determines
staff assignments and priorities; reviews, monitors, and evaluates staff
and work products; approves leave, track time and attendance, participates
in performance evaluations; and trains staff.
MINIMUM QUALIFICATIONS
Non-Competitive: one year of experience in the
installation and repair of products similar to those sold by Corcraft, and one
year of experience involving direct sales to commercial purchasers. A bachelors
degree in marketing or sales may be substituted for the one year of sales
experience.
Rev:
8/18
NOTE: Classification Standards illustrate
the nature, extent and scope of duties and responsibilities of the classes they
describe. Standards cannot and do not include all of the work that might be appropriately
performed by a class. The minimum qualifications above are those which were
required for appointment at the time the Classification Standard was written.
Please contact the Division of Staffing Services for current information on
minimum qualification requirements for appointment or examination.