Tentative Classification Standards issued by the Division of Classification & Compensation are shared with the operating agencies of State government for their consideration and comment. Accordingly, this document that you are viewing is subject to change and will be issued in final form at the completion of the review period.

TENTATIVE

Occ. Code 8144300

 

INTENSIVE CASE MANAGER, GRADE 22

8144300

COORDINATOR INTENSIVE CASE MANAGEMENT SERVICES,

GRADE 25

5293500

 

New York State Department of Civil Service

 

Classification Standard

 

BRIEF DESCRIPTION OF CLASS SERIES

Positions in this class provide or supervise the provision of intensive case management services in the community to individuals with severe and persistent mental illness on a 24-hour, on-call basis.  Incumbents assess individuals’ needs; identify available resources; and advocate for and assist individuals in accessing and obtaining psychiatric services and other supports essential to living successfully in the community. 

Positions are classified in the Office of Mental Health. 

DISTINGUISHING CHARACTERISTICS

INTENSIVE CASE MANAGER: under the general direction of a Coordinator Intensive Case Management Services, provides intensive case management and care coordination services to a caseload of individuals with severe and persistent mental illness in the community.

COORDINATOR INTENSIVE CASE MANAGEMENT SERVICES: supervises a team of Intensive Case Managers; and oversees and evaluates intensive case management program operations within an assigned geographic area.  

ILLUSTRATIVE DUTIES

INTENSIVE CASE MANAGER

Provides intensive case management and care coordination services to a caseload of individuals with severe and persistent mental illness in the community.

·       Assesses individuals’ strengths, abilities, and skill deficits; develops individual service plans; determines necessary resources; and advocates for and assists individuals in accessing and obtaining services to meet their needs.

·       Contacts service providers to determine appropriate placements and referrals; and notifies and discusses service and resource options with individuals and families.

·       Reviews benefits and entitlements with individuals and families; assists them in application processes; and follows-up to ensure that services are approved.

·       Links individuals to psychiatric services and other supports, such as medical, vocational, educational, recreational, rehabilitation, housing, transportation, legal, and financial services. 

·       Facilitates service delivery; assists individuals in scheduling appointments; and may accompany and/or arrange for others to accompany individuals to appointments. 

·       Attends planning meetings with service providers to coordinate treatment and service plans and ensure that an integrated care plan is implemented.

·       Educates individuals in the use of medication, fiscal resources, and community services; and provides and/or arranges for self-management and wellness education or peer and other support groups. 

·       Monitors individual rehabilitation goals and progress; identifies barriers preventing medication compliance and/or participation in services; and develops and discusses potential solutions with individuals.

·       Provides crisis intervention services to maximize individuals’ stability in the community and prevent unnecessary hospitalizations and inpatient admissions.  

·       Completes, maintains, and updates individual case records and reports.

·       Provides support and education to the community regarding mental illness and the services provided through the intensive case management program; and advises public authorities and emergency rooms about individuals enrolled in the program. 

COORDINATOR INTENSIVE CASE MANAGEMENT SERVICES

Plans, coordinates, and supervises the activities of Intensive Case Managers; determines staff assignments; evaluates staff performance; monitors time and attendance; and identifies training needs and arranges for the provision of training.

Monitors, reviews, and evaluates the effectiveness of intensive case management program operations; identifies deficiencies; and implements improvement measures.

Coordinates intensive case management services with other community providers; and manages the public relations aspects of the program by meeting with community groups, planning boards, and residential program providers to facilitate placements for individuals.

MINIMUM QUALIFICATIONS

          INTENSIVE CASE MANAGER

Open Competitive: a bachelor’s degree in a human services field AND four years of experience either providing direct services to individuals* or linking individuals* to a broad range of services essential to living successfully in a community. One year of experience must have included working with individuals, 50% of whom have a primary diagnosis of mental illness.

*50% of whom have been diagnosed with mental illness, developmental disabilities, and/or substance use disorder.

          COORDINATOR INTENSIVE CASE MANAGEMENT SERVICES

Promotion: one year of service as an Intensive Case Manager.

Revised:  3/19

NOTE: Classification Standards illustrate the nature, extent, and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.