Occ. Code 8270400
coordinator of
family services, m-1
New York State Department of
Civil Service
Classification Standard
BRIEF DESCRIPTION OF CLASS
The Coordinator of
Family Services is responsible for overseeing the Family Reunion and Family
Visiting Programs administered by the Department of Corrections and Community
Supervision (DOCCS). The incumbent assists in the development and
implementation of facility visiting room standards and monitors facility
adherence to all related DOCCS policies and directives. The incumbent also
acts as liaison between community resources, facility administrators, and
inmates families and advocates; and oversees family reunion activities, ensuring
consistency among all Statewide Family Reunion Programs.
This position is
classified at DOCCS Main Office.
DISTINGUISHING
CHARACTERISTICS
coordinator of family services: one
position class; oversees all Family Reunion and Family Visiting Programs administered
by DOCCS.
RELATED CLASSES
The Children and
Family Services Ministerial Program Coordinator develops agency policy and
coordinates upstate and downstate religious and faith based services to youth
placed in care of the agency in residential and day programs.
Ministerial
Program Coordinators develop agency policy and coordinate upstate and downstate
religious and faith based services to inmates in correctional facilities.
ILLUSTRATIVE DUTIES
Assists in the development and
implementation of facility visiting room standards for operation and monitor
facility adherence.
- Utilizes knowledge obtained
through on-site visits to facilities and recommendations provided in task
force report.
- Develops uniform procedures,
guidelines, and standards for all visiting rooms and visiting centers.
- Performs initial on-site visits
to facilities to provide necessary explanations to staff, surveys the
status of facility compliance, and discusses any problems which are
occurring.
- Serves as the Director of
Ministerial, Family, and Volunteer Services representative in interacting
with facility staff up through the Deputy Superintendent level (Program
Services and Security) to resolve problems relating to the visiting room/visiting
center standards for operation.
- Coordinates necessary
activities to assist in resolving problems which cross division lines
between Program Services and Security Services.
- Keeps the Director fully
informed relative to any major problems which may be occurring, allowing
for appropriate and timely intervention at the Directors level where
necessary.
Provides a central administrative
liaison for existing and planned for facility childrens centers associated
with the inmate visiting program, establishing and maintaining contact with
facility staff, inmate workers, and local community volunteers resource
people.
- Performs on-site visits to
facilities to monitor visiting rooms/visiting centers and to analyze the
types of programs being provided, the effectiveness of the programs, and
the types of enhancements which are needed to increase the effectiveness
of the programs.
- Based upon the analysis of
existing facility family programs, develops recommendations for the
Director concerning needed improvements in the programs and
recommendations for standards, policies, and guidelines to govern day care
activities.
- Meets with facility staff and
inmate workers involved with running visitor centers activities to explain
standards, policies, and guidelines relating to the program.
- Recruits community support for
the visitor centers programs, such as attempting to recruit volunteers to
assist in staffing programs.
- Provides direction to the
facilities in how to recruit community support for the programs, such as
through religious obligations.
Oversees Family Reunion
activities, especially in the context of integration with family visiting and
family counseling.
- Reviews existing mechanisms for
evaluating inmate eligibility for the Family Reunion Program, analyzes
their effectiveness, and develops recommendations for both improving and
expanding inmate participation.
- Reviews recommendations from
facility family reunion staff relative to the benefits to be derived by
individual inmates through participation in the Family Reunion Program, as
evidenced by counseling interview findings and such inmates and their
families positive family visiting experiences.
- Assists the Director in making
decisions relative to approving or disapproving applications to
participate in the Family Reunion Program, performing necessary research
to substantiate recommendations.
- Assists in coordinating family
visiting needs, such as transportation, housing, and security clearances,
for families participating in the Family Reunion Program.
Administers the Family Visiting
Bus Program which operates from a base of operations in New York City and
Albany.
- Establishes schedule and ensures
that initial scheduling and essential revisions are adhered to.
- Resolves scheduling
difficulties incurred in the transportation of individual families.
- Implements necessary measures
to deal with problems such as bus breakdowns, making necessary contacts to
alleviate inconveniences to families, inmates, and facility staff.
- Coordinates the processing of
billings relating to the Bus Program, referring major problems to the
Director.
Supervises subordinate staff.
- Provides supervision, guidance,
and oversight to subordinate staff, and intervenes and resolves problems
as necessary.
- Determines and oversees staff
assignments.
- Approves leave and tracks time
and attendance.
- Reviews, monitors, and evaluates
staff performance.
- Completes performance
evaluations.
- Identifies training needs and
arranges for provision of training.
- Manages
and directs program activities by setting priorities and deadlines.
MINIMUM QUALIFICATIONS
Promotion: one year of
permanent competitive service as a Supervising Offender Rehabilitation
Coordinator or Supervising Offender Rehabilitation Coordinator (ASAT).
Rev: 7/18
NOTE: Classification
Standards illustrate the nature, extent and scope of duties and
responsibilities of the classes they describe. Standards cannot and do not
include all of the work that might be appropriately performed by a class. The
minimum qualifications above are those which were required for appointment at
the time the Classification Standard was written. Please contact the Division
of Staffing Services for current information on minimum qualification requirements
for appointment or examination