Workers' Compensation Examiner

Appointees who work in the five boroughs of New York City or in Nassau, Suffolk, Rockland, or Westchester Counties will receive an additional $3,026 annual downstate adjustment. Appointees who work in Dutchess, Orange, or Putnam Counties will receive an additional $1,513 annual mid-Hudson adjustment.

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Minimum Qualifications

On or before July 12, 2023, you must have:

Either 1. Three years of full-time experience in a position where your primary responsibilities included extensive in-person or telephone customer service experience with the general public resolving customer's issues and/or problems; explaining programs/services, policies, or procedures; reconciling accounts; or experience examining, investigating, processing, or adjusting insurance claims; or responding to technical questions from policyholders or claimants;

Or 2. An associate's degree and two years of full-time experience described in #1;

Or 3. A bachelor's degree and one year of full-time experience described in #1.

Examples of qualifying experience include but are not limited to: call center agent, sales representative, customer service representative (including bank teller), receptionist, or telemarketer.

Examples of non-qualifying experience include but are not limited to: Experience as a greeter, direct care aide, mental health aide, cashier, fast food worker, gas station attendant, bus driver, waitress, or security guard are NOT considered qualifying experience.

• If you expect to meet the educational requirements by January 31, 2024, you can take the written test. You MUST submit proof of successful completion of the educational requirements to the appointing authority at the time of the employment interview or you will not be considered for appointment. Failure to meet the educational requirements by January 31, 2024, may result in your removal from the eligible list.
• Your required educational credentials must have been awarded by an educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the United States (U.S.) Department of Education/Secretary of Education. If awarded by an institution outside of the U.S. and its territories, you must provide independent verification of equivalency. A list of companies that provide these services (fees must be paid to the company you choose) can be found at: http://www.cs.ny.gov/jobseeker/degrees.cfm.
• If verifiable, we will accept and prorate appropriate part-time and volunteer experience.
• New York State residency is not required.

Additional Requirements for Appointment:

1. Language Proficiency: If you pass the examination and apply to a title which requires language proficiency, you must demonstrate your language proficiency at a level that will ensure your ability to perform the duties of the position properly. The proficiency test will only be given to enough candidates to fill current vacancies.

The Positions: These positions exist in the New York State Workers' Compensation Board ONLY and are located statewide.

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Duties

As a Workers' Compensation Examiner or a Workers' Compensation Examiner (Spanish Language), you would prepare proposed administrative decisions regarding a claim, review requests for appeal of a decision, reopen inactive or closed claims to resolve new issues, request meetings or hearings, ensure that a claims case is ready for the judge's (Compensation Claims Referee) or supervisor's review, ensure employers have Workers' Compensation or disability benefits coverage for their employees, review provider applications for completeness, appropriate rating and final approval and address complex problems with providers. Workers' Compensation Examiners may also oversee staff located at customer service centers, and those who schedule hearings, handle document intake and regular mail, and index claims cases.

Notes:

1. If you submit an application for an examination with a language parenthetic, an application will automatically be submitted for you for the non-language examination.
2. If other language parenthetics are established, these lists will also be used to fill those positions and appointees must demonstrate their language proficiency prior to appointment.
3. 3. A promotion examination will also be held for these positions. If you are eligible for appointment from a promotion list, you may not be appointed in your own agency from the list resulting from this examination open to the public. Although promotion examinations are being held, it is expected that appointments will be made as a result of the open competitive exam.

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Subject of Examination:

There is no in-person multiple-choice test. To be considered for appointment to this title, you must pass an online training and experience test.

The online training and experience test uses an online questionnaire to ask questions about your education, training, and work experience. The answers you provide to the questions will be rated and scored against the general requirements of the position.

The online questionnaire IS YOUR TEST and should be completed after submitting your application. You will not receive a score on this test unless you complete and submit the online questionnaire. You must complete and submit the online test by 11:59 pm on August 28, 2023.

To prepare for completing the online questionnaire (the online training and experience test), it may be helpful to have dates of completed education and work experience available for reference. Responding to these questions, and submitting your questionnaire, is required to complete the examination process.

For more information on how to complete and submit a training and experience test, we highly recommend that you view the T&E Test Tutorial at https://tms.cs.ny.gov/TNETutorials/01.html.

Your final score must be 70 or higher in order to pass. Your final score on the eligible list will be determined after adding any wartime Veterans' and Civil Service Law Section 85-a credits.

Applicants are required to have a Personal NY.gov account and keep their email address up to date. The Department of Civil Service and other state agencies will communicate with you through email correspondence. This may include notification of your application status, your test arrangements, examination results, and canvassing you for interest in appointment. It will be important for you to keep your email address, phone number, and mailing address current by logging into https://www.cs.ny.gov/home/myaccount.

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How To Apply

There are two steps that must be completed to apply for and take this examination. This examination uses a "Dashboard" to serve as a navigation tool to guide you through the examination process.

Step 1: Complete and submit the online examination application on or before 11:59 p.m. on August 14, 2023.

Step 2: Complete and submit the online test. The online test is where you answer questions about your education, training, and work experience. The online test must be completed and submitted on or before 11:59 p.m. on August 28, 2023. The Dashboard is found here: https://www.cs.ny.gov/dashboards/secure/asst-workers-comp-examiner.

Additional Information

New York State is an Equal Opportunity Employer

It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without unlawful discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.

Appointment to many positions in State government require candidates to undergo an investigative screening. This may include a thorough character investigation, a Federal Bureau of Investigation Criminal Record History Check, a Child Abuse Registry clearance, or other similar procedures. Candidates may be fingerprinted and may be required to pay any necessary fees for that procedure. Depending on the nature of the job, the criminal convictions discovered, or any falsified or omitted information revealed, the investigative findings may bar appointment or result in removal after appointment.

Eligibility for Employment

You must be legally eligible to work in the United States at the time of appointment and throughout your employment with New York State. If appointed, you must produce documents that establish your identity and eligibility to work in the United States, as required by the federal Immigration Reform and Control Act of 1986, and the Immigration and Nationality Act.

Reasonable Accommodations in Testing

It is the policy of the Department of Civil Service, in accordance with the New York State Human Rights Law and the Americans with Disabilities Act, to provide qualified persons with disabilities equal employment opportunity and equal opportunity to participate in and receive the benefits, services, programs, and activities of the Department. It is the policy of the Department to provide such persons reasonable accommodations and reasonable modifications as are necessary to provide equal opportunity. Persons with disabilities who require an accommodation to participate in an examination must note this on their application. Further information is available from the Test Administration Unit of the Department of Civil Service. In the Albany area, call 518-457-2487. Outside of the Albany area, call toll free at 1-877-697-5627. For TDD services, call NY Relay at 711 (requires a fee) or 1-800-662-1220.

S3/BME-dah
Issued: 7/12/23
*Revised Material8/28/23

This announcement is subject to amendment or cancellation without notice. Do not copy it, or post it to any other site, but link to it instead.

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