Opportunities at Work

Promotion Examination Open To All Qualified Employees of the New York State Department of Civil Service

Associate/Principal Staffing Services Representative

Written Test To Be Held
May 3, 2014 and May 17, 2014+
Applications Must Be Submitted or Postmarked By
March 19, 2014


Exams Included on This Announcement
Exam Number Exam Title Open to Employees of Salary Salary Grade Non−Refundable Processing Fee
37-076 Associate Staffing Services Representative Civil Service, Department of $61,993 G-23 $20
37-077 Associate Staffing Services Representative (Attendance and Leave) Civil Service, Department of $61,993 G-23
37-078 Principal Staffing Services Representative Civil Service, Department of $74,210 M-2 $25


+ Due to the size of the candidate population for the May 17, 2014 test date, you may be assigned to either Saturday, May 17, 2014, or Sunday, May 18, 2014, to take your test. Your admission notice will tell you where and when you are scheduled to appear. You cannot request a day or time in advance or change your scheduled day or time.

NOTE: Multiple examinations are being announced for promotion opportunities within the Department of Civil Service. You may also wish to consider applying for the following examinations as noted below:

No. 37-083 Associate Classification and Pay Analyst

No. 37-084 Principal Classification and Pay Analyst

No. 37-081 Associate Municipal Personnel Consultant

No. 37-079 Associate Personnel Examiner

No. 37-080 Principal Personnel Examiner

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Minimum Qualifications

On or before May 3, 2014, you must be a qualified employee of the New York State Department of Civil Service and have had permanent competitive or 55-b/55-c service as described below:

For Numbers 37-076 and 37-077:

Either A. three months as a Senior Staffing Services Representative, Staffing Services Representative Trainee 1 or Trainee 2, Senior Staffing Services Representative (Attendance and Leave), Staffing Services Representative Trainee 1 or Trainee 2 (Attendance and Leave), Senior Affirmative Careers Program Specialist, or Affirmative Careers Program Specialist Trainee 1 or Trainee 2;

Or B. three months as a Senior Classification and Pay Analyst, Classification and Pay Analyst Trainee 1 or Trainee 2, Senior Personnel Examiner, Personnel Examiner Trainee 1 or Trainee 2, Senior Municipal Personnel Consultant, Municipal Personnel Consultant Trainee 1 or Trainee 2, Senior Administrative Analyst, Administrative Analyst Trainee 1 or Trainee 2, or Engineering Personnel Examiner 2.

For Number 37-078: three months as an Associate Staffing Services Representative, Associate Staffing Services Representative (Attendance and Leave), Associate Affirmative Careers Program Specialist, Assistant Coordinator Career Mobility Services, or Supervisor of Employment Records.

If you were permanently appointed to a qualifying title on or before February 3, 2014, and have served continuously in this title since that date, you are eligible to file for this examination.

Qualifying Experience for Appointment from the Eligible List

For Numbers 37-076 and 37-077: After one year of service at the full performance level Grade 18 or Grade 20 Engineering Personnel Examiner 2 as described in the minimum qualifications, successful candidates will be qualified for appointment from the eligible list.

For Number 37-078: After one year of service in a qualifying title as described in the minimum qualifications, successful candidates will be qualified for appointment from the eligible list.

Important: As the processing fee is non-refundable, verify that you entered the correct examination number and title on your online or paper application prior to submitting. If you apply online, you should immediately review your email confirmation notice to verify that you applied for the correct examination. If you do not receive a confirmation number after submitting your online application, your application was NOT received by the Department of Civil Service. No late applications will be accepted after the filing deadline has passed.

Order of Certification

The order of certification of these eligible lists will be:

  1. "A" eligibles
  2. "All" eligibles

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Subject of Examination

The examination consists of a written test that you must pass in order to be considered for appointment. The written test will be held on May 3, 2014 and May 17, 2014 †(or May 18, 2014). Candidates are required to participate on both test dates. The written test is designed to test for knowledge, skills, and/or abilities in such areas as: For Examination Numbers
37-076 37-077 37-078
Subject areas to be held on May 3, 2014:
1. NYS Civil Service Laws, Rules, Regulations, policies, procedures, and related laws, pertaining to the activities of the Staffing Services Division - These questions will test for the ability to accurately cite and explain, in both oral and written communication, criteria for appointments, retroactive appointments, probationary periods, transfers, reassignments, reinstatements, separations, and leaves, and for knowledge of the use of examinations and eligible lists. X   X
2. Selection planning, development, and administration, including diversity considerations - These questions will test for knowledge in such areas as successfully staffing new programs; expanding/changing programs; provisional control; development of minimum qualifications; use of examination types; test types; diversity considerations; coordination of scope conferences; announcing examinations; reviewing applications; processing examinations; certifying and canvassing of lists; performing interdepartmental coordination; and the role of client and other agencies. X   X
3. Appointment and placement issues related to staffing the state service - These questions will test for knowledge in such areas as permanent appointments, non permanent appointments, reassignments, reinstatements, transfers, transfers of function, probationary periods, traineeships, reemployment efforts, list appropriateness determinations, Civil Service Commission actions, and the impact of title consolidation activities. X   X
4. Administration of the statewide attendance and leave program, including application of NYS Civil Service Law, Rules, and Regulations, and the attendance and leave provisions of the collective bargaining agreements negotiated with state employee organizations - These questions will test for knowledge of and the ability to advise NYS human resource professionals in such areas as grievances, arbitrations, vacation, sick leave, holidays, overtime, the Family Medical Leave Act, reciprocal agreements, military leave, extraordinary circumstances, and Workers' Compensation leave benefits.   X  
Subject areas to be held on May 17, 2014:
1. Analyzing and evaluating information - These questions will test for the ability to analyze, interpret, and draw reasonable conclusions from information presented in text, data, images, or symbols. Analysis may involve identifying a significant problem or issue; focusing on relevant data and text; identifying trends, relationships, and significant features; assessing relevant alternatives; suggesting or evaluating possible conclusions; and applying logical principles to information provided. X X X
2. Written expression - These questions test for the writing skills used in composing memos, reports and correspondence, as well as in reviewing documents produced by others. Both sentence skills and paragraph skills are addressed. The specific points tested include grammar, usage, punctuation, sentence structure, appropriate and correct content, editing, and organizing sentences into well-constructed paragraphs. X X X
3. Supervision - These questions test for the knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with work-related problems, including problems of absenteeism, morale, and discipline. X    
4. Administrative supervision and management - These questions test for the knowledge of the principles and practices involved in providing supervision to subordinate supervisors and indirect supervision to their unit staff. Questions related to the effective management of work will also be included. Questions will cover such areas as assigning work to and coordinating the activities of several units; planning, implementing, and evaluating work initiatives; determining relative priorities of work assignments, issues and problems; establishing and guiding staff development programs; designing and implementing action plans; evaluating the performance of subordinate supervisors; and maintaining relationships with other organizational sections.     X

If you pass, your seniority credit(s), if any, will be included in the computation of your final score. Rank on the eligible list will be determined after adding any wartime veterans' credits to your final passing score.

Credit for Seniority

Seniority is credited at the rate of one credit for each five-year period (or fraction thereof), excluding the first year of service.

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Associate Staffing Services Representatives serve as technical experts in the planning, arranging, scheduling, and administering of examinations, including oral and performance tests, and develop and apply training and experience rating scales. Incumbents examine personnel transactions representing problem cases and advise agencies on a variety of issues concerned with the certification, appointment, and status of employees. Most assignments are concerned with established classes of positions for which a substantial body of reference material and precedent is available. Incumbents may supervise a unit comprised of Senior Staffing Services Representatives and/or Staffing Services Representative Trainees.

Associate Staffing Services Representatives (Attendance and Leave) serve as subject matter experts in the areas of attendance and leave and employee relations to a variety of groups, including employees and representatives of state agencies. Incumbents answer attendance and leave inquiries (oral and written) from agency officials and employee organization representatives. They represent the unit as required at negotiations, arbitrations, meetings, and other forums in a knowledgeable and professional manner. Incumbents draft language for the Attendance and Leave Manual and related memoranda, bulletins, and reports in a clear and concise manner that accurately reflects relevant laws, rules, regulations, contract provisions, and memoranda of understanding. They ensure that resources, files, etc. are updated and available to enable staff to respond to questions on employee benefits and attendance and leave. Incumbents may supervise and train Attendance and Leave staff, assign work, and review production and quality.

Principal Staffing Service Representatives serve as assistant to the Section Head and may assume full responsibility for supervision of the Section in the absence of the Staffing Services Program Manager. Incumbents supervise the day-to-day activities of units in the Section by planning the distribution and scheduling of work, monitoring the timeliness and effectiveness of unit and individual performance, training subordinate staff, and participating in conferences with officials of serviced agencies to resolve controversial issues.

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How To Apply

This announcement is for viewing purposes only.

If you do not receive a confirmation number after submitting your online application, your application was NOT processed.

Additional Information

New York State is an Equal Opportunity Employer

It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

Religious Accommodation

Most written tests are held on Saturdays. If you cannot take the test on the announced test date, due to a conflict with a religious observance or practice, check the box under “Religious Accommodation.” We will make arrangements for you to take the test on a different date (usually the following day).

Reasonable Accommodations in Testing

It is the policy of the Department of Civil Service, in accordance with the New York State Human Rights Law and the Americans with Disabilities Act, to provide qualified persons with disabilities equal employment opportunity and equal opportunity to participate in and receive the benefits, services, programs, and activities of the Department. It is the policy of the Department to provide such persons reasonable accommodations and reasonable modifications as are necessary to provide equal opportunity. Persons with disabilities who require an accommodation to participate in an examination must note this on their application. Further information is available from the Test Administration Unit of the Department of Civil Service. In the Albany area, call 518-457-2487 [press 2, then press 2]. Outside of the Albany area, call toll free at 1-877-697-5627 [press 2, then press 2]. For TDD services, call NY Relay at 711 (requires a fee) or 1-800-662-1220.

Admission to Examination

Notice to appear for the test may be conditional as review of applications may not be made until after the test. If you have not received your notice to appear for the written test three days before the date of the test, call 518-474-6470 in the Albany area or toll free at 1-877-697-5627 [press 2, then press 1].

Multiple Examinations Scheduled for the Same Day

If you have applied to take a written test announced by either one or several local jurisdictions (county, town, city) scheduled to be held on the same test date as this written test, you must notify each of the local jurisdictions no later than two weeks before the test date to make arrangements for taking all tests at one test site. All tests will be held at the state examination center. For your convenience, contact information for all local civil service agencies is available on our website at: http://www.cs.ny.gov/jobseeker/local.cfm

Eligibility for Examination

To be eligible to compete in this examination, you must be employed in the specified department or agency on a permanent or contingent permanent basis in the competitive class, or in the non-competitive class or labor class if specifically noted on this announcement (or be on an appropriate preferred list), and have the specified time in the specified title or salary grade. You may not compete in a test for a title if you are permanently employed in that title (unless you are still on probation) or in a higher direct line of promotion.

Cell Phones or Electronic/Communication Devices at the Test Site

Do not bring cell phones, beepers, headphones, or any electronic or other communication devices to the test site. The use of such devices at the test site in the test room, hallways, restrooms, building, grounds, or other areas could result in your disqualification.

S1/TA1 LJO-sac
Issued: 2/14/14
+Revised: 2/28/14

This announcement is subject to amendment or cancellation without notice. Do not copy it, or post it to any other site, but link to it instead.

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