Department of Civil Service

Health and Human Services - Patient Care

Salary Range

NYC Metro - From $39,127 to $47,618
Rest of State - From $36,040 to $44,531

(Salary may differ from what is listed for an agency and/or location. See HELP job postings for specific salary.)

Career Ladder Information

Below is a listing of titles that are most commonly used as steps for upward mobility for this title series.

As a Hospital Patient Services Clerk 1, you would be assigned to outpatient or inpatient units where they have direct contact with patients. You would obtain and record patient information by interviewing patients either in person or on the telephone for financial, medical, and personal history information. You would also direct patients to the appropriate locations and coordinate with various hospital departments for efficient patient flow. In addition to recording and maintaining data on CRTs, you may also explain appointments and procedures to patients, determine hospital bed availability, arrange and schedule appointments, arrange patient transportation for hospital admissions, ensure that patient charts are accurate and in order, ensure the safe handling of patient valuables and payments, issue information for birth and death certificates, and perform miscellaneous clerical duties as required. Hospital Patient Services Clerk 1s may be required to work holidays; weekends; and day, evening, and night shifts on a rotating basis.

• SUNY Upstate Medical Center
• Helen Hayes Hospital

You must have had one year of full-time:

Either 1: Clerical experience in a health care setting;

Or 2: Secretarial experience in a health care setting;

Or 3: Patient care experience in a health care setting.

ONLY experience in a health care setting as described above will be considered qualifying.

Non-Qualifying experience examples: Hospital or facility Food Service Worker, Medical Transportation Worker, Insurance Claims Representative, Shelter Worker, Social Worker, Laser Skin Care Technician, Parking Lot Attendant, Janitor, Housekeeper, or Cleaner.