Health Insurance and Employee Benefits Contact Information
For active and retired NYS employees or active and retired employees of a local government participating in NYSHIP.
- If you are an active NYS employee contact your Health Benefits Administrator (HBA), usually located in your agency's Personnel Office. Check this list of agency HBAs, if you are uncertain.
- If you are a retired NYS employee, the Employee Benefits Division functions as your HBA. Contact us at: (518) 457-5754 (Albany area) or 1-800-833-4344 (US, Canada, Puerto Rico, Virgin Islands), M-F between 9AM and 3 PM Eastern Time.
- If you are an active or retired employee of a local government participating in NYSHIP, contact your current or former agency HBA. Check this list of HBAs, if you are uncertain.
- If you have questions regarding health insurance claims and are enrolled in The Empire Plan, call 1-877-7-NYSHIP (1-877-769-7447) toll free and choose the appropriate program on the main menu. If you are enrolled in a NYSHIP HMO, contact the HMO directly. Check this list of HMOs.