User ID and Password Frequently Asked Questions

Do I already have a Civil Service User ID?

You have a Civil Service user ID if you are a public employee who uses Department of Civil Service applications. You will use the same ID here. You may also have a Civil Service user ID if you have previously applied on-line for Civil Service exams.

How do I get a Civil Service ID?

On the Civil Service Login page, click on the link that says, Don't have a Civil Service User ID? You will be asked to provide some personal information. At the same time, you will select a user ID (of up to twelve characters), a password that only you will know and a Security Question in the event you forget your user ID and/or password.

I forgot my Civil Service ID. How do I find out what it is?

On the Civil Service Login page, click on the link that says, I forgot my Password. If you enter your name and Social Security number, we will display you user ID and your Security Question.

I forgot my Civil Service Password. How do I find out what it is?

On the Civil Service Login page, click on the link that says, I forgot my Password. Submit either your user ID or your last name and Social Security Number in the form. We will provide you with the Security Question you gave when you obtained you user ID. If you answer that question correctly, your password will be reset and emailed to you. If you did not provide an email address the password will be mailed via USPS to the address we have on file.

Am I required to supply my Social Security number ?

If you do not have a Social Security number, a Substitute Number can be provided for you. Leave the Social Security Number field blank and submit the rest of your personal information. You will be told that the Social Security Number is missing, and given a link to use if you don't have a Social Security number. Click on the link to have us generate a Substitute Number for you. It is very important that you save the number because you will need it for future identification purposes. Please note that the generated Substitute Number is only for use with the New York State Department of Civil Service.

If you have any other questions or encounter problems, please contact the ITS Enterprise Service Desk at: fixit@its.ny.gov. Please provide a phone number where they may contact you. Hours of operation are Monday - Friday 7:30 am to 5:00 pm.