Professional Career Opportunities - Job Title Details

Policyholder Services Representative Trainee 1, G-13

Occupation Group

Service Regulation and Compliance

Salary Information

Starting Salary


Career Ladder Information

Salary Information for Policyholder Services Representative Tr 1
Title Grade Hiring Rate/yr Job Rate/yr
Policyholder Services Representative Tr 1 13 $49,363 $63,169
Policyholder Services Representative Tr 2 14 $52,198 $66,634
Policyholder Services Representative 1 18 $65,001 $82,656
Policyholder Services Representative 2 23 $84,156 $106,454
Policyholder Services Representative 3 25 $93,530 $117,875

All salary grades for trainees titles are non-statutory (NS) equated to the salary grade identified. These grade equations apply to the starting salaries in their respective salary schedule for the traineeship levels.

Job Description

Policyholder Services Representatives seek out new and maintain existing accounts for Workers' Compensation or Disability Benefits policies at all premium levels. Employees market new products and services to existing and potential customers; review policyholders' workplaces to determine safety hazards and recommend corrective action; solicit new business and services accounts; provide safety risk management services; and analyze policy.

Trainees will receive a combination of structured training, on-the-job training, and/or practical job performance to gain the knowledge and experience necessary to function at the full performance level.

Agencies with this Title

Minimum Qualifications

You must meet the requirements below to qualify for this title.

A bachelor's or higher degree.

Advanced Placement

If chosen, you may, at the agency's discretion, be appointed to a higher level. You must inform the agency of any additional qualifications at your interview.

View Additional Qualifications

For Trainee 2 you must also have:

Either 1. One year of professional experience *; OR

2. A Juris Doctor, master's or higher degree in a field related to the position being filled **

For the Full Performance Level you must also have:

Either 1. Two years of professional experience*; OR

2. A Juris Doctor, master's or higher degree in a field related to the position being filled** AND one year of professional experience*.

*Professional experience must be performing the duties of the full performance level position.

**Hiring agencies have discretion in determining whether a degree is related to the duties of the position

How to Apply

The November 2022 PCO Examination is closed, applications are no longer being accepted