Frequently Asked Questions about Online Examinations

When I go to the Examination Selection page, I do not see any or all of my T&E examinations listed. What should I do?
Below are some possibilities for why you may be having difficulty and some suggestions for what you should do:
  • Your T&E examination may be listed under a generic title on the Examination Selection page. If a generic title appears on the Examination Selection page, it will have several specific examination numbers and titles listed beneath it. Check the specific examination numbers for the one that matches your examination number, then click on that link.
  • You may be trying to access your online T&E examination too early or too late. The prescribed submission period is usually from the first day of a specified month, to the last day of that month. Please refer to your Notice to Approved Web-Based Training and Experience Examination Candidates (for City or County examinations), your instruction letter (for some State examinations), or the examination announcement, for information about the timeframe within which you should complete and submit your T&E questionnaire.
  • If you are within the prescribed submission period and do not see your online T&E questionnaire links on the Examination Selection page, the problem may be with the accuracy of your identification number. You should contact the ITS Enterprise Service Desk at: fixit@its.ny.gov. Please provide a phone number where they may contact you. Hours of operation are Monday - Friday 7:30 am to 5:00 pm. Please note: You may need to identify whether you are taking an examination for State or for local government.

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What can I do to make the online T&E process go as smoothly as possible?
Try to start and complete the online T&E process early in the timeframe specified in your approval letter or on the examination announcement. This will allow you time to resolve any questions or problems that may arise. First, review the online questionnaire and collect all the information you will need to complete the online T&E questionnaire. Then, set aside a block of time that is free of interruptions while you work on the online T&E questionnaire. Read all instructions carefully and follow them to the best of your ability. Answer all questions that apply to your situation as completely and accurately as possible. Enter all the information that is requested on the questionnaire. (Please be aware that any information you provide beyond what is specifically requested will not be used in the calculation of your score.) Save the information that you enter, by clicking on the 'Save' button which is located in the lower left-hand corner of each page. Review and print all saved information before you submit your completed questionnaire. Submit your completed questionnaire, by clicking on the 'Submit this information' link on the Examination Checklist page, before midnight Eastern Time on the close-of-submission date, as instructed in the online questionnaire.

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What if I am unsure of where I should enter certain education or experience in my online T&E questionnaire? What if I have a question about how to respond to specific questions on the questionnaire?
The online T&E questionnaire includes complete instructions for reporting your education and/or experience. The online T&E questionnaire is an examination. To be fair to all candidates, our staff cannot provide individual assistance or directions on how you should respond to specific questions on the questionnaire. You should re-read the instructions carefully and answer as best you can.

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What if my online T&E questionnaire contains a field to add a narrative description, and I have a long narrative description I want to enter?
For long narrative descriptions, you may find it easier to prepare your responses in a word-processing program, such as Word, WordPerfect, or Notepad, then copy and paste your responses into the appropriate field of the questionnaire. However, please be aware that any information you provide beyond what is specifically requested will not be used in the calculation of your score.

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What if my online T&E questionnaire does not contain a field to enter a narrative description?
Not all online T&E questionnaires request narrative descriptions. If there is no field to enter a narrative description, it is not required for that particular T&E questionnaire.

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When I went to enter information in my online T&E questionnaire, I discovered that some of the information was already there. How did that happen?
If you previously took another examination that had an online T&E component, some of the information you entered at that time may appear when the same question is asked on subsequent online T&E examinations you take. This feature is provided as a convenience to candidates. You should review this information carefully to make sure it is still accurate. You can change, delete, add to, or modify the information on your current online T&E questionnaire before you submit it.

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Can I get timed-out while working on my online T&E questionnaire?
Yes, you can get timed-out while working on your online T&E questionnaire. However, your log-in session will remain active as long as you save the information or refresh any page within 30 minutes. After 30 minutes of inactivity, you will be required to log in again. If you were entering information in your online T&E questionnaire, but did not save the information within 30 minutes, any information on that page will be lost. Only the information on that page will be lost. Any information you saved earlier will still be there.

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Can I review information I have saved in my online T&E questionnaire at any time?
Yes, the information you save will be available to you any time you log on to your online T&E questionnaire again, or when you submit your completed questionnaire.

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What if I am working on my online T&E questionnaire just prior to midnight on the close-of-submission date, and then submit it just after midnight?
If there is a prescribed submission period within which your T&E questionnaire must be submitted, you will be informed of this, either on the examination announcement, or via a written notification informing you of the close-of-submission date for the T&E questionnaire. If you submit your T&E questionnaire just after midnight on the close-of-submission date, you will not receive a score for the examination. To receive a score, you must complete your online T&E questionnaire and submit it prior to midnight Eastern Time on the close-of-submission date.

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Can I review an online T&E examination that I have previously or just submitted?
You can review your previously submitted online T&E examinations from the Examination Selection page. All the online T&E examinations you have been approved to take are listed there for your reference.

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Can I change information on my online T&E questionnaire after I have submitted it?
Some, not all, online T&E examinations allow you to change your responses and to resubmit your information, as long as the prescribed submission period is still open.
  • If your online T&E examination allows resubmission, after you initially submit your online T&E questionnaire, the examination will be listed on the Examination Selection Page under the heading, "Completed Examinations." If the prescribed submission period is still open, you can access your already submitted online T&E questionnaire from this section on the Examination Selection page. You will be able to change information on your online T&E questionnaire, up until midnight Eastern Time of the close-of-submission date for your questionnaire. If you modify your online T&E questionnaire in any way prior to the close of the submission date, you must re-submit your questionnaire in order for it to be scored. Simply saving the modified information does not complete the submission process.
  • If your online T&E examination does not allow resubmission, the instruction page of your online T&E questionnaire will clearly state, "Once you have submitted this questionnaire, you will not be able to change or modify your information."

If the prescribed submission period has closed, or if your online T&E examination does not allow resubmission, you can still review the information you have submitted on your online T&E questionnaire by accessing it from the Examination Selection page. However, you will not be able to change any information you previously submitted.

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How will I know if my online T&E questionnaire has been submitted correctly?
When you submit your T&E questionnaire(s) online, you will receive a confirmation message which lists the examination number(s) associated with your questionnaire(s). If the examination number(s) are not shown on the confirmation message, contact the New York State Department of Civil Service, using the contact information provided to you in the instructions you received for your examination.

If you provided your current email address when you obtained your user ID and password, you will also receive an email confirming the submission of your online T&E questionnaires(s). This email will also let you know if you have any other online T&E questionnaire(s) to complete.

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