Civil Service Future State
and Transformation

Overview

The Department of Civil Service is undertaking a comprehensive strategic planning effort to engage a variety of stakeholders and develop the future vision for the civil service merit system in New York State.

This transformation is focused on customer service, sustainability, and onboarding best practices aimed at recruiting the next generation of public employees and leaders.

As part of this effort, the Department is looking to leverage technology to develop a customer-friendly, fully accessible, innovative method to examine candidates for merit and fitness, while building a workforce that mirrors the diversity and ability of all New York State residents.

The end goal is to develop new automated processes to improve the experiences of both candidates and HR professionals and orient hiring practices towards matching the most qualified candidates with open positions quickly and equitably.

This page will be a resource to share updates on the transformation.





Progress to Date


NY HELPS

Since 2023, NY HELPS improved efficiency in State government staffing, grown the State workforce, and allowed for over 30,000 appointments. To build on this success, NY HELPS is extended through June of 2026.

Centers for Careers in Government

10 regional locations opened in DOL Career Centers. Each CCG has a dedicated Civil Service employee to meet jobseekers where they are and work with the local community to create awareness of the many opportunities that are available in public service.






What's To Come

Computer-Based Testing Centers

To make testing more convenient for all New Yorkers, the Department will begin opening Computer-Based Testing Centers across the State in the coming months.

View Gallery

New Jobs Portal &
Applicant Management System

The Department will be implementing a new NYS Jobs Portal and Applicant Management System to streamline recruitment, modernize the hiring process, and improve efficiency. The Department recently presented the concept of the Jobs Portal and Applicant Management System to both state and local agencies, as well as other stakeholders.

Modernizing Pay Structure

The Department is working with a vendor to conduct a total compensation analysis to review the current value of the compensation packages employees receive. The review should be completed by end of the year.








Stakeholder Engagement

The Department is meeting and engaging with several key stakeholders to discuss the transformation plans.

  • On Friday, May 30, Department leadership met with the Personnel Council Executive Committee.
  • On Monday, June 2, the Department presented the plans to local civil service representatives as part of the New York State Association of Personnel & Civil Service Officers 62nd Annual Training Conference.
  • On Tuesday, June 3, the Department presented the plans to union leadership from PEF, CSEA, OMCE and NYSCOPBA.
  • On Thursday, June 5, the Department presented to state agency HR personnel as part of the New York State Personnel Council.

    • The Department is planning additional stakeholder engagement and will update this page as these sessions occur.





    Additional Resources

    Please see below for additional resources that will provide more information about The Department's transformation efforts.


                         








    Questions about Transformation? Please email pio@cs.ny.gov.



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