Contact The Empire Plan
Call The Empire Plan toll free at 1-877-7-NYSHIP (1-877-769-7447) and select the appropriate program
Medical/Surgical
administered by UnitedHealthcare
Representatives are available Monday through Friday, 8 a.m. to 4:30 p.m., Eastern time.
TTY: 1-888-697-9054
P.O. Box 1600, Kingston, NY 12402-1600
Claims submission fax: 845-336-7716
Online: https://nyrmo.optummessenger.com/public/opensubmit
Hospital Program
administered by Anthem Blue Cross
Administrative services are provided by Anthem HealthChoice Assurance, Inc., a licensee of the BlueCross and BlueShield Association, an association of independent BlueCross and BlueShield plans.
Representatives are available Monday through Friday, 8 a.m. to 5 p.m., Eastern time.
TTY: 711
New York State Service Center, P.O. Box 1407, Church Street Station, New York, NY 10008-1407
Claims submission fax: 866-829-2395
Online: www.empireblue.com/nys/resources-forms
Mental Health and Substance Use Program
administered by Carelon Behavioral Health
Representatives are available 24 hours a day, seven days a week.
TTY: 1-855-643-1476
P.O. Box 1850, Hicksville, NY 11802
Claims submission fax: 855-378-8309
Online: www.achievesolutions.net/empireplan
Prescription Drug Program
administered by CVS Caremark and its affiliate, SilverScript Insurance Company
Representatives are available 24 hours a day, seven days a week.
TTY: 711
Customer Care Correspondence, P.O. Box 6590, Lee's Summit, MO 64064-6590
Claims submission: P.O. Box 52136, Phoenix, AZ 85072-2136
Empire Plan NurseLineSM
administered by UnitedHealthcare
Registered nurses are available 24 hours a day, seven days a week to answer health-related questions.