The Empire Plan is a unique health insurance plan designed especially for public employees in New York State. Empire Plan benefits include inpatient and outpatient hospital coverage, medical/surgical coverage, Centers of Excellence for transplants, infertility and cancer, home care services, equipment and supplies, mental health and substance abuse coverage and prescription drug coverage.
Customer Service
The Empire Plan offers public employers and enrollees superior customer service.
Efficiency
NYSHIP utilizes a paperless online health insurance enrollment system: the New York Benefits Eligibility and Accounting System (NYBEAS).
Orientation and Guidance
When an employer joins The Empire Plan, a NYSHIP representative can conduct an orientation session for new enrollees to explain their new benefits.
Training on NYBEAS (the NYSHIP enrollment system) for Participating Agency health benefits administrators (HBAs) is offered at the Department of Civil Service in small-group settings or on a one-on-one basis.
HBAs can also access training videos on HBA Online. From the homepage, select E-Learning and then choose from a series of tutorials on how to use NYBEAS. A yearly webinar is also held.
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Leading Communications
In addition to detailed benefits information, materials range from benefits newsletters and websites to provider directories. There are also specialized publications on topics such as the management of certain illnesses (e.g., diabetes and asthma).