The Empire Plan is a unique health insurance plan designed especially for public employees in New York State. Empire Plan benefits include inpatient and outpatient hospital coverage, medical/surgical coverage, Centers of Excellence for transplants, infertility and cancer, home care services, equipment and supplies, mental health and substance abuse coverage and prescription drug coverage.
GOVERNOR
DEPARTMENT OF CIVIL SERVICE
ALBANY, NEW YORK 12239
www.cs.ny.gov
COMMISSIONER
DANIEL E. WALL
EXECUTIVE
DEPUTY COMISSIONER
NY01-55
PE01-42
PA01-24
TO: New York State Health Benefits Administrators, Health Benefits Administrators of Participating Agencies, Health Benefits Administrators of Participating Employers
FROM: Employee Benefits Division
SUBJECT: Imaging of Correspondence
DATE: December 17, 2001
The Employee Benefits Division has implemented a new imaging system, which electronically stores all correspondence received from enrollees and health benefits administrators. Correspondence is scanned into the computer system, then routed electronically to the appropriate unit. Any action taken as a result of the correspondence is also being documented electronically.
The imaging system will allow the Division to more efficiently respond to your correspondence and allows for easy retrieval of documents. In order to use this system at its optimum capacity, we request that correspondence sent to the Division conform to the following standards:
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Use only white paper
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Include enrollee name and social security number
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Include only one enrollee name and social security number per document
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Include your agency code and name
It is important that only one enrollee name and social security number be reported for each document. We cannot image information that contains multiple enrollee information for security and privacy protection. Below is a suggested format to follow at the top of each piece of correspondence. We encourage you to set up a template in order to standardize the reporting of this information to EBD.
Top Left:
Agency Name:
Agency Code:
Agency Address and Code:
Top Right:
Enrollee Name:
Enrollee Social Security Number:
Date:
Faxing or e-mailing your correspondence will result in processing your request more efficiently. Please e-mail your processor directly, or
FAX CORRESPONDENCE AND DOCUMENTS TO: (518) 485-5590
If you have any questions, please contact your processor.