Contact List of Benefit Representatives
For HBA Use Only
Empire Plan | HMO | Dental | Vision | Employee Benefits Division
Empire Plan
| MEDICAL PROGRAM | ||||||
|---|---|---|---|---|---|---|
| United HealthCare |
Ginger Whispell |
Andrew Clark |
Pam Rigney |
Kelly Cherry |
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| HOSPITAL PROGRAM | ||||||
| Anthem Blue Cross |
Phone: 800-722-0211 |
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| PRESCRIPTION DRUG PROGRAM | ||||||
| CVS Caremark (Commercial) |
Enrollment & Benefits - Primary Contact Enrollment – Secondary Contact Enrollment - Urgent Issues (Commercial) Enrollment & Benefits Issues – Use only if no response from Account Team |
Benefits Account Team Sarah Vacca Amber Burkett Ainsley O'Donnell |
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| CVS Caremark (Medicare D) |
Enrollment & Benefits - Primary Contact Enrollment - Secondary Contact Enrollment - Urgent Issues (Medicare D) Enrollment & Benefits Issues - Use only if no response from Account Team |
Benefits Account Team Allison Andrijczak Michael Sanders Devona Barnes |
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| MENTAL HEALTH AND SUBSTANCE USE | ||||||
| Carelon Behavioral Health, Inc. |
Primary Contact |
Secondary Contact |
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| LONG TERM CARE | ||||||
| MedAmerica | Phone: 1-866-474-5824 |
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HMO
| 066 Blue Choice Commercial Group #: MAP Group #: |
Commercial Enrollment Contact Kristie Bjork Office: 315-731-2540 Fax: 315-798-4230 Kristie.Bjork@Excellus.com Note: When corresponding through e-mail, insert “NYSHIP” in the subject line. Group Identification: NYSHIP 80 South Swan Street, Albany |
Commercial Benefits Contact (first contacts for urgent enrollment issues) Nicholas Carbone Account Manager Phone: 585-506-6217 Fax: 585-238-4348 Nicholas.Carbone@excellus.com Mark Dispenza Phone: 585-238-4623 mark.dispenza@excellus.com |
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| Medicare Advantage Contact Primary Contact: Nicholas Carbone Account Manager Phone: 585-506-6217 Fax: 585-238-4348 Nicholas.Carbone@excellus.com Secondary Contact: Mark Dispenza Phone: 585-238-4623 mark.dispenza@excellus.com |
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| 063 300 310 Capital District Physicians’ Health Plan Commercial Group #: MAP Group #: |
Commercial Enrollment Contact Phone: 518-641-3900 Fax: 518-641-4008 NYSHIP@cdphp.com And CC: NYSEligibility@cdphp.com |
Commercial Benefits Contact Diane Purcell CDPHP Account Executive Phone: 518-641-5123 Diane.Purcell@cdphp.com Jolan Gagnon Client Manager Phone: 518-641-3929 Jolan.Gagnon@cdphp.com |
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| Medicare Advantage Contact Phone: 518-641-3910 Fax: 518-641-4008 NYSHIP@cdphp.com And CC: NYSEligibility@cdphp.com |
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| 050 220 350 EmblemHealth (HIP) Commercial Group #: MAP Group #: |
Commercial Enrollment Contact Primary Contact: Ben Stedge Client Associate Phone: 518-446-8021 Fax: 212-510-5333 bstedge@emblemhealth.com |
Commercial Benefits Contact Karen Lord Client Associate Phone: 518-446-8022 Fax: 212-510-5338 klord@emblemhealth.com |
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| Medicare Advantage Contact Ben Stedge Client Associate Phone: 518-446-8021 Fax: 212-510-5333 bstedge@emblemhealth.com |
Medicare Advantage Back-up Karen Lord Client Associate Phone: 518-446-8022 Fax: 212-510-5338 klord@emblemhealth.com |
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| 067 Highmark BlueCross BlueShield Commercial Active Group #: Commercial Retiree Group #: MAP Group #: |
Commercial Enrollment Contact (For enrollment verification only; enrollment updates will need to be done through the designated account rep.) Phone: 1-844-639-2441 When calling you will need to provide: - Your full name and telephone number - Client # and name (276674 ‐ NY State Employees) |
Commercial & Medicare Benefit Contact (first contacts for urgent enrollment issues) Michelle Keitel Senior Client Manager Phone: 716-983-4923 Michelle.Keitel@highmark.com Amanda K. Amyot Client Manager Phone: 518-477-0024 Amanda.Amyot@highmark.com Raphael Rodriguez Account Executive Phone: 716-912-4466 Fax: 716-887-6725 Raphael.Rodriguez@highmark.com |
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| Medicare Advantage Enrollment Contact Sally Shear Account Specialist Phone: 607-766-3075 Fax: 1-888-282-2583 Sally.Shear@highmark.com Raphael Rodriguez Account Executive Phone: 716-912-4466 Fax: 716-887-6725 Raphael.Rodriguez@highmark.com |
Medicare Advantage Enrollment Back-up Joan Linderman Senior Account Support Analyst Phone: 716-244-1206 Joan.Linderman@highmark.com |
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| 069 Highmark BlueShield Commercial Active Group #: Commercial Retiree Group #: MAP Group #: |
Commercial Enrollment Contact (For enrollment verification only; enrollment updates will need to be done through the designated account rep.) Phone: 1-844-639-2440 When calling you will need to provide: - Your full name and telephone number - Client # and name (278733 ‐ NY State Employees) |
Commercial & Medicare Benefit Contact (first contacts for urgent enrollment issues) Amanda K. Amyot Client Manager Phone: 518-477-0024 Amanda.Amyot@highmark.com Michelle Keitel Senior Client Manager Phone: 716-983-4923 Michelle.Keitel@highmark.com Raphael Rodriguez Account Executive Phone: 716-912-4466 Fax: 716-887-6725 Raphael.Rodriguez@highmark.com |
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| Medicare Advantage Enrollment Contact Sally Shear Account Specialist Phone: 607-766-3075 Fax: 1-888-282-2583 Sally.Shear@highmark.com Raphael Rodriguez Account Executive Phone: 716-912-4466 Fax: 716-887-6725 Raphael.Rodriguez@highmark.com |
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| 072 160 HMO Blue 072 - Commercial Group #: 072 - MAP Group #: 160 - Commercial Group #: 160 - MAP Group #: |
Commercial Enrollment Contact Kristie Bjork Office: 315-731-2540 Fax: 315-798-4230 Kristie.Bjork@excellus.com Note: When corresponding through e-mail, insert “NYSHIP” in the subject line. Group Identification: NYSHIP 80 South Swan Street, Albany |
Commercial Benefits Contact (first contacts for urgent enrollment issues) Nicholas Carbone Account Manager Phone: 585-506-6217 Fax: 585-238-4348 Nicholas.Carbone@excellus.com Mark Dispenza Phone: 585-238-4623 Mark.Dispenza@excellus.com |
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| Medicare Advantage Contact Primary Contact Nicholas Carbone Account Manager Phone: 585-506-6217 Fax: 585-238-4348 Nicholas.Carbone@excellus.com Secondary Contact Mark Dispenza Phone: 585-238-4623 Mark.Dispenza@excellus.com |
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| 059 Independent Health Commercial Group #: MAP Group #: |
Commercial Enrollment Contact Primary Contact: Judy De Long Senior Account Specialist Phone: 716-250-7301 or 1-800-755-5802 Fax: 716-250-7189 Email: Judy.DeLong@independenthealth.com Secondary Contact(s): Dan Irving Manager - Sales Operations Phone: 716-635-3689 Email: Daniel.Irving@independenthealth.com Joel Marinaccio Account Manager Phone: 716-635-3843 Fax: 716-631-8554 Joel.Marinaccio@independenthealth.com |
Commercial Benefits Contact Primary Contact: Judy De Long Senior Account Specialist Phone: 716-250-7301 or 1-800-755-5802 Fax: 716-250-7189 Email: Judy.DeLong@independenthealth.com Secondary Contact(s): Dan Irving Manager - Sales Operations Phone: 716-635-3689 Email: Daniel.Irving@independenthealth.com Joel Marinaccio Account Manager Phone: 716-635-3843 Fax: 716-631-8554 Joel.Marinaccio@independenthealth.com |
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| Medicare Advantage Contact Primary Contact: Judy De Long Senior Account Specialist Phone: 716-250-7301 Fax: 716-250-7189 Secondary Contact: Dan Irving Manager - Sales Operations Phone: 716-635-3689 Email: Daniel.Irving@independenthealth.com |
Medicare Advantage Contact Primary Contact: Judy De Long Senior Account Specialist Phone: 716-250-7301 Fax: 716-250-7189 Secondary Contact: Dan Irving Manager - Sales Operations Phone: 716-635-3689 Email: Daniel.Irving@independenthealth.com |
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| 058 Rochester 060 East 330 Central 340 Mid-Hudson 360 North MVP Health Care Commercial Group #: MAP Group #: |
Commercial Enrollment Contact Jennifer Kelly Enrollment Specialist Phone: 518-386-7919 Fax: 518-386-7880 JKelly@mvphealthcare.com or Kristen Monroe Associate Group Operations Phone: 518-388-2043 KrMonroe@mvphealthcare.com |
Commercial Benefits Contact Jillian Perry Account Executive Phone: 845-897-6062 Fax: 845-897-6840 JPerry@mvphealthcare.com or Lindsy Ginsburg Professional Client Support Phone: 518-991-3788 Email: LGinsburg@mvphealthcare.com |
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| Medicare Advantage Contact Amy Maggio Associate Medicare Enrollment Phone: 585-885-2355 AMaggio@mvphealthcare.com |
Medicare Advantage Backup Gina Militello Leech Associate Medicare Enrollment Phone: 585-885-2353 GLeech@mvphealthcare.com |
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Dental
| Anthem Blue Cross |
Shawna Brodeur |
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|---|---|---|---|---|---|---|
Vision
| Davis Vision | Primary Contact |
Secondary Contact |
Routine Enrollment Inquiries: General DSU mailbox: |
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|---|---|---|---|---|---|---|
Employee Benefits Division
| State of New York Department of Civil Service | |
|---|---|
| How Retirees, Vestees and Dependent Survivors Call the Employee Benefits Division | 518-457-5754 (Albany area) |
| 1-800-833-4344 (U.S., outside Albany local calling area, Canada, Puerto Rico, Virgin Islands) | |