ARS Online Manual
Contacts
ARS Call Center
- Call toll-free, 1-888-800-0029, to report a work-related injury or illness.
- Call Center hours are 8AM to 5PM, Monday through Friday.
- The Call Center is closed on State holidays.
- Callers may leave a message after hours, on weekends, and on holidays. A Call Center representative will return the call the next business day in order to report the injury or illness and provide an ARS incident number.
- The ARS Call Center will record the injury or illness quickly and confidentially.
- Callers are encouraged to write down the incident number.
ITS Service Desk
Please contact the ITS Service Desk for issues related accessing the ARS system and for any NYBEAS/ARS Password resets.
Email: fixit@its.ny.gov
Chat: chat.its.ny.gov
Phone: 1-844-891-1786
New York State Insurance Fund
Albany - Counties Serviced: Albany, Clinton, Columbia, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Ulster, Warren, Washington
1 Watervliet Avenue Ext., Albany, NY 12206 (518-437-6400)
Binghamton - Counties serviced: Broome, Chemung, Chenango, Cortland, Delaware, Otsego, Schuyler, Sullivan, Tioga, Tompkins
2001 Perimeter Road East, Endicott, NY 13760 (607-741-5000)
Buffalo - Counties serviced: Cattaraugus, Chautauqua, Erie, Niagara
225 Oak Street, Buffalo, NY 14203 (716-851-2000)
Nassau - County serviced: Nassau
8 Corporate Center Drive, 2nd Floor, Melville, NY 11747 (631-756-4000)
New York City - Counties serviced: Bronx, Kings, Manhattan, Queens, Richmond
199 Church Street, New York, NY 10007 (212-312-9000)
Rochester - Counties serviced: Allegany, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming, Yates
100 Chestnut Street, Suite 1000, Rochester, NY 14604 (585-258-2000)
Suffolk - County serviced: Suffolk
8 Corporate Center Drive, 3rd Floor, Melville, NY 11747 (631-756-4300)
Syracuse - Counties serviced: Cayuga, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence
1045 7th North Street, Liverpool, NY 13088 (315-453-6500)
White Plains - Counties serviced: Orange, Putnam, Rockland, Westchester
105 Corporate Park Drive, Suite 200, White Plains, NY 10604 (914-701-2120)
New York State Workers' Compensation Board
Albany - Counties serviced: Albany, Clinton, Columbia, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Ulster, Warren, Washington
100 Broadway Menands, Albany, NY 12241 (866-750-5157)
Binghamton - Counties serviced: Broome, Chemung, Chenango, Cortland, Delaware, Otsego, Schuyler, Sullivan, Tioga, Tompkins
State Office Building, 44 Hawley Street, Binghamton, NY 13901 (866-802-3604)
Buffalo - Counties serviced: Cattaraugus, Chautauqua, Erie, Niagara
369 Franklin Street, Buffalo, NY 14202 (866-211-0645)
Downstate Centralized Mailing - Counties serviced: Bronx, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Westchester
PO Box 5205, Binghamton, NY 13902
New York City (800-877-1373)
Long Island (866-681-5354)
Peekskill (866-746-0552)
Rochester - Counties serviced::Allegany, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming, Yates
130 Main Street, Rochester, NY 14614 (866-211-0644)
Syracuse - Counties serviced: Cayuga, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence
935 James Street, Syracuse, NY 13203 (866-802-3730)
For all other ARS inquiries not related to the above please contact: arsmanual@cs.ny.gov