ARS Online Manual
- Overview Of ARS
- Report An Incident
- Access Your Worklist
- Send FROI (C-2)
- Manage Your Claims
- Update Incident Information
- View / Print ARS Reports
- View Broadcast Messages
- View Smart Codes
- Agency Location Changes
- Frequently Asked Questions
- News and Release Updates
The Benefit Unit, Negotiating Unit, Paid Full Wages For Day, Seasonal Worker, and WCB Benefit fields will automatically be inputted on the Personnel page. Verify that each are correct.
Click the C-2 Reportable Case checkbox if the FROI (C-2) is required to be sent to the New York State Insurance Fund and Workers' Compensation Board.
Next, enter the employee's Work Unit.
**Note** The FROI (C-2) is required to be sent if the injured employee has missed at least one full shift/work day, medical treatment was rendered resulting in a bill, or the employee received two or more first aid treatments.
The Employer UI Number field will appear if the C-2 Reportable Case is checked.
Within the Work Week box, click on the days of the week the injured employee was scheduled to work on the week in which they were injured.
The Return To Work Wage will automatically populate if the Return Dt field on the Lost Time page is completed. If the wage is different from the one that populates, enter the correct Return To Work Wage.
If the employee is a Seasonal Worker, click the Seasonal Worker checkbox.
In the instance that the employing agency is controverting the workers' compensation claim, click the Employer Disputing Claim checkbox. (This information is not sent to the New York State Insurance Fund via the FROI (C-2).)
Enter the time the injured employee began their shift on the day of the incident in the Time employee began work field.
If the employee was working overtime at the time the incident occurred, click the Was Working Overtime check box.
Click the Remove from Personnel's Worklist checkbox if you would like to automatically remove the incident's Call Center Intake item from all ARS user's worklists.
Click the Save button after completing all the FROI (C-2) information in order to save the entry prior to verifying and sending the FROI (C-2).
**Note** Updated information can be saved at anytime on each page of Injury/Illness by clicking the Save button at the bottom of the page.
Once all required information has been entered and saved under Injury/Illness, click the yellow Verify C-2 Data button.
If any error messages are prompted after clicking the Verify C-2 Data button, correct the corresponding fields, then proceed with the C-2 verifying process.
When the Verify C-2 Data button is clicked and all the required information has been entered, a pop-up box will appear requesting "Please Check Affirmation to Send the C2." To proceed, click OK.
After OK is clicked, you are required to read the affirmation and click the box stating that the information is true to the best of your knowledge. Once the box is clicked, the Send C-2 button will appear.
Click the Send C-2 button in order to electronically send the FROI (C-2) to the New York State Insurance Fund and the Workers' Compensation Board the next business day.
The Send C-2 button will disappear once you click the button.
**Note** Only one FROI (C-2) is able to be sent for each employee of a specific incident. If it is recognized that incorrect information was sent via the FROI (C-2), it can only be deleted on the day the Send C-2 button is clicked. If you find yourself in this situation, please contact the AGS-ITS Service Desk at 1-800-422-3671 or by email at email@example.com.
If the error is found the next business day or later, you must contact the injured employee's Case Manager at the New York State Insurance Fund in order to provide them with the correct information. Updated information can be saved to Injury/Illness, but an amended FROI (C-2) cannot be sent. The contact information for each New York State Insurance Fund satellite office can be found in the Contacts section of this ARS manual.